Shipping policy

Shipping Policy — The Faculty Lounge
At The Faculty Lounge, every item is made-to-order specifically for you when your order is placed. Because we custom print each garment upon purchase, our delivery timeline consists of two parts: Processing & Production Time + Shipping Transit Time.

1. Order Processing & Production Time
Standard Production Window: 2 to 5 business days

Orders are routed to production shortly after purchase. During peak seasons (such as Back-to-School, Teacher Appreciation Week, or the Holiday season), production times may extend slightly up to 7 business days.

Business days do not include weekends or federal holidays.

2. Shipping Methods & Estimated Transit Times
Once your item has been printed, quality-checked, and packaged, it is handed off to a domestic shipping carrier (USPS, UPS, or DHL).

Standard Domestic Shipping (USA): 3 to 5 business days

Total Estimated Delivery Window: 5 to 10 business days from the date your order is placed.

Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout based on the weight of your items and destination.

3. Order Tracking
As soon as your order ships, you will receive an automated shipping confirmation email containing your tracking number.

Please allow 24 to 48 hours for the tracking information to update once the label is created by the carrier.

If you haven't received a tracking update within 7 business days of placing your order, please contact us at info@wearfacultylounge.com.

4. Shipping Address Changes & Accuracy
Please review your shipping address carefully before finalizing your order. Because our production process is automated:

Address modification requests must be emailed to info@wearfacultylounge.com within 2 hours of placing your order.

We cannot guarantee address changes once an item has entered production or shipped.

The Faculty Lounge LLC is not responsible for orders delivered to incorrect addresses provided by the buyer. If a package is returned to sender due to an invalid address, reshipment fees will apply.

5. Lost, Stolen, or Delayed Packages
Carrier Delays: While we make every effort to ensure timely delivery, The Faculty Lounge LLC is not responsible for delivery delays caused by shipping carrier bottlenecks, severe weather events, or high-volume holiday periods.

Marked as Delivered: If your tracking information states that your package was delivered but you have not received it:

1. Verify the shipping address listed on your order confirmation.
2. Check around your delivery location (porch, side doors, mail room) and check with neighbors.
3. Wait 24 hours, as carriers sometimes prematurely mark packages as "Delivered" while still in transit.

If the package still does not arrive, please contact your local post office or carrier to file a missing package claim, then reach out to us at info@wearfacultylounge.com.

6. Contact Information
If you have any questions regarding your shipment, order status, or tracking, please email our support team at info@wearfacultylounge.com.